Return & Refund Policy
Your trust matters to us. Read how returns, exchanges, and refunds work for every oud, attar, and perfume ordered from Ibn-e-Nawab.
3 Days
Return Window
Sealed Only
Unopened Products
5-7 Days
Refund Processing
24/7
WhatsApp Support
1. Our Promise
At Ibn-e-Nawab, every bottle is checked before it leaves our house. If something still isn't right — a damaged bottle, a wrong item, or a leaking seal — we will make it right. This policy explains exactly how.
2. Return Eligibility
Returns are accepted within 3 days of delivery. To qualify, the product must be unused, unopened, and in its original packaging with the seal intact. Because fragrance is a personal-care product, any bottle that has been opened, sprayed, or has a broken seal cannot be accepted for hygiene and quality reasons.
3. Damaged or Wrong Item
If your order arrives damaged, leaking, or different from what you ordered, contact us within 24 hours of delivery with a photo or short video of the product and packaging. Once verified, we will arrange a free replacement or a full refund — whichever you prefer.
4. How to Request a Return
Message our support team on WhatsApp or email with your order number, the reason for return, and photos of the product. Our team will review the request and share pickup or courier instructions within 24-48 hours.
5. Refund Method
Approved refunds are processed to the original payment method, or as store credit if you prefer. Cash-on-delivery orders are refunded via bank transfer or mobile wallet once your account details are confirmed.
6. Return Shipping
If the return is due to our error (damaged, wrong, or defective item), Ibn-e-Nawab covers the return shipping cost. If the return is due to a change of mind, the customer is responsible for the return shipping fee.
7. Non-Returnable Items
Opened or used bottles, testers, gift sets that have been unsealed, sale or clearance items marked as final sale, and custom or made-to-order blends cannot be returned or exchanged.
8. Exchanges
Want a different scent instead of a refund? We're happy to exchange an eligible, unopened item for another product of equal value, subject to availability. Any price difference will be adjusted at the time of exchange.
9. Refund Timeline
Once your return is received and inspected, refunds are processed within 5-7 business days. Bank or card processing times may add a few extra days depending on your provider.
10. Need Help?
Our support team is here for any return, refund, or exchange questions. Reach out via WhatsApp or email and we'll guide you through every step.
How Your Refund Moves Forward
Request Sent
You message us with order number and photos.
Review
Our team verifies the issue within 24-48 hours.
Pickup / Ship Back
Item is collected or shipped back to us.
Inspection
Product is checked against our return policy.
Refund Issued
Amount is refunded within 5-7 business days.
Still Have Questions?
Our team is one message away and happy to help with any return or refund concern.
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